Privacy Policy

1. Information We Collect

Import Auto Service Center ("we," "us," or "our") collects personal information you provide when using our services, including your name, phone number, email address, vehicle information, and service history. We also collect device information (IP address, browser type, user agent) when you interact with our website.

2. How We Use Your Information

We use your information to:

• Provide automotive repair and maintenance services
• Send appointment reminders and service updates via SMS and email (with your consent)
• Process payments and maintain service records
• Send estimates, invoices, and repair status updates
• Improve our services and customer experience
• Send promotional offers (only with explicit opt-in consent)

3. SMS Communication (TCPA Compliance)

We will only send SMS text messages to customers who have provided explicit consent. By opting in to SMS communications:

• You agree to receive service-related text messages including appointment reminders, repair status updates, estimates, and invoices
• You may also receive occasional promotional messages
• Message frequency varies based on your service activity
• Message and data rates may apply
• You can opt out at any time by replying STOP to any message
• Reply HELP for assistance
• Consent is not a condition of purchase or service

4. Email Communication (CAN-SPAM Compliance)

With your consent, we may send you emails regarding your service appointments, estimates, invoices, and promotional offers. Every email includes an unsubscribe link. We honor all unsubscribe requests within 10 business days.

5. Data Storage & Security

Your personal information is stored securely using industry-standard encryption. We maintain immutable audit logs of all consent records for compliance purposes. We do not sell, trade, or rent your personal information to third parties.

6. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Opt out of SMS and/or email communications at any time
• Request deletion of your data (subject to legal retention requirements)
• Request a copy of your consent history by contacting our team

7. Cookies & Tracking

Our website uses essential cookies for functionality. We collect anonymous usage data to improve our services. We do not use third-party advertising trackers.

8. Data Retention

We retain service records and consent logs for the duration required by applicable law. Consent records are maintained as immutable audit trails for TCPA and CAN-SPAM compliance.

9. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

• Phone: 689-229-2771
• Email: iaservicecenter@gmail.com
• Address: 3907 El Rey Rd Bay B, Orlando, FL 32808

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.